Refund Policy

A legal disclaimer

REFUND POLICY
Last Updated: April 22, 2025

OVERVIEW
At Live Well With Melissa, we take pride in our quality home decor and apparel products. While all our items are made to order through print-on-demand services, we want you to be completely satisfied with your purchase.

ELIGIBILITY FOR RETURNS
Returns are accepted under the following conditions:
• Item received is damaged or defective
• Wrong item received
• Item significantly differs from description

Non-Returnable Items:
• Custom or personalized orders
• Items marked as final sale
• Items damaged due to misuse

TIMEFRAMES
• Report damaged items within 48 hours of delivery
• Initiate return requests within 14 days of delivery
• Refunds processed within 5-7 business days after return inspection

RETURN PROCESS
To initiate a return:

Provide photos of the issue (if applicable)

Await return authorization

Ship item back in original packaging

Include return authorization number

RETURN SHIPPING

• Buyer is responsible for return shipping costs
• Use tracked shipping service
• Package items securely
• Keep proof of shipping

REFUND INFORMATION
Refunds include:
• Original purchase price
• Original shipping costs (if return due to our error)

Refunds exclude:
• Original shipping costs (if return due to customer preference)
• Return shipping costs
• Import duties or taxes paid

DAMAGED ITEMS
For damaged items:
• Take photos of damage and packaging
• Contact us within 48 hours of delivery
• Do not discard packaging until claim is resolved
• We may offer replacement instead of refund

CANCELLATIONS
• Orders can be cancelled before production begins
• Once in production, orders cannot be cancelled
• Print-on-demand items begin production immediately

EXCHANGE POLICY
• We do not offer direct exchanges
• Return item for refund and place new order
• Contact us for assistance with replacement orders

QUALITY GUARANTEE
We guarantee our products against:
• Manufacturing defects
• Print quality issues
• Material defects

CONSUMER RIGHTS
This policy does not affect your statutory rights under Australian Consumer Law.